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How to Play

• About Merge Hotel Empire
• ⭐️ 2026 Update Guide: Welcome to the New Experience
• How do I sell an item from the game board?
• What is the blue box in the bottom-right corner of the board?
• Why am I seeing ads in the game?
• Do we use NPCs (Non-player characters)?

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Events & Rewards

• What is the Lake Challenge event in Merge Hotel Empire?
• What is the Race Championship event in Merge Hotel Empire? 🏁
• Chest Probabilities I
• Chest Probabilities II (continued)
• Chest Probabilities III (Continued)
• What is the Puzzle Event?

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Cards

• Packs Probabilities
• How can I exchange duplicate Cards?
• How can I get new Cards?
• Why isn't my Joker card working?

Purchases

• Where are my purchased items?
• What should I do if I have the purchase receipt but not the purchased items?
• How can I get a refund?
• What can I do about an unauthorized transaction?

Account & Troubleshooting

• Can I transfer progress between Android and iOS devices?
• How can I transfer my game progress to another device?
• How can I fix a bug?
• How do I fix my game when it won't start or crashes?
• What can I do if my ads aren't working?
• What can I do if I have extra generator parts on the game board?

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