If your game crashes or refuses to launch, this is most often caused by a temporary issue with device memory or unstable internet. Here are a few steps that may help:

• Restart your device.
• Check your internet connection (try switching between Wi-Fi and mobile data).
• Make sure your operating system and the game are both up to date.
• Try reinstalling the game from your app store.

If the issue continues after these steps, please contact our support team directly with your Player ID and device model so we can help you further.