We’re sorry to hear your purchase didn’t show up! Sometimes, it can take a few minutes for the game to process it. 

Please try the following:

• Check if the offer has already been applied (e.g. currency added).
• Make sure your internet connection is stable.
• Restart the game.

If the purchase still hasn’t appeared, please contact us with:

• A copy of your purchase receipt from the App Store or Google Play.
• Your Player ID.

Once we receive that, we’ll verify your transaction and manually add the missing content as soon as possible.